Simplicity

I'm sure that we've repeated the same mistakes made by [...] all consultants delivering change-management projects.  In reflection, I think our biggest mistake -- and one I have to take very personal responsibility for -- is over-engineering our solutions.

J.R-M., sales process consultant, en comunicación abierta.

Reproducido sin autorización.  Fragmentos eliminados para dificultar la identificación del autor.  El énfasis es mío.  El problema, universal.